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Happy to help!

Not every customer will tell you that they are walking away unhappy — in fact, few will. So it’s important to make sure that the customer leaves satisfied. Ending your emails without a closing message can be risky as it’s not inviting the customer to share further issues — issues you sincerely want to hear about.

For an outspoken person like myself, it was initially hard for me to understand why some people might just slink away without bringing up additional problems. Maybe they don’t want to be a burden, or maybe they think you don’t care. Whatever the reason, you need to let them know that you’d be happy to hear them out.

That’s why I end 99% of my messages with, “Let me know if there’s anything else I can do for you. I’m happy to help.” It’s my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. There are no silly questions in support.

Cailee Spaeny

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Marketer